Today, Thursday, October 16, 2008, is National Boss Day. As I thought through the significance of the day, I reflected on the state of our current workforce. We all know and understand there is a continued increase in the unemployment rate of US workers, and I believe that if people within America’s organizations turned inward for improvement on relationships, they may find more productivity and in the long run a reason to maintain current workforce levels.

This prompted me to create and share with you a systematic approach to implementing five fundamentals that nurture more effective relationships within any organization:

  1. Ask the WHO Questions: With any goal most people ask what should we do and how should we do it? You need to ask the WHO questions. If “who” is identified, it will often accelerate your ability to get things done – faster and cheaper.
  2. Identify Your Pivotal Contacts™: These are the individuals who can accelerate your ability to get things done; they can pave your way around the bureaucracies and over/under obstacles.
  3. Build a Win-Win Relationship Bank™: Forget meeting new people- most people do a terrible job at leveraging their existing relationships. There are two things bosses most like to hear from a subordinate; “what can I take off your plate?” and “I’ll take care of it”. The savvy employees leverage their relationship bank to proactively address both.
  4. Make Consistent Relationship Currency Deposits®: There’s a lot of noise in the market. If you want to elevate yourself from your peers you have to build value-based relationships. Aim to add value to every interaction.
  5. Nurture a Lasting Reputation Capital®: Follow through, and not just follow up: follow up is a transaction, follow through is a process. Not just “did they get it,” but is this what they were looking for and did it deliver the value they were seeking? Only when you follow through will you create recognition for value promised and value delivered.

Check out other video excerpts from my newest book, Relationship Economics (Wiley, September 2008).

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