Tag Archives: return on strategic relationships

In this age of high-tech communication, we’re often challenged by the lack of nonverbal data that accompany more natural forms of communication. For example, one reason some of us occasionally find it difficult to communicate over the Internet is that we rely so heavily on facial and body expressions as well as eye contact that […]

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I’m excited to let everyone know about this upcoming event as I’ll be keynoting alongside speakers such as Dr. Robert Gates, Former US Secretary of Defense. http://www.sibfsummit.org/program/speakers/ I’ll be focusing on Customer Economics and providing a fresh perspective on how companies can improve customer acquisition and profitable growth, reduce customer retention costs, enhance thought leadership […]

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Over the years, I’ve been blessed with a great lifestyle from and around the technology field. From ComputerLand in the 1980s to Silicon Graphics in the 1990s and SaaS (Software as a Service) applications since 2000, I’ve seen the amazing evolution of a multitude of information technology advances. They were all introduced with the intentions […]

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Once in a while, we may choose to go along with our first inclinations, if that appears to be the right thing after giving it due consideration. Anger might be used as fuel to move ahead on a stalled project. Letting a customer go may be the right thing if, after thoughtful consideration, it appears […]

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Meaning comes from finding value in your experience of life, primarily in the relationships with those with whom you interact on a daily basis. Optimism is the result of taking hold of the uncertainties that life offers you and creating success by taking charge of the details under your control. What about the claim that […]

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